Refund policy
Returns and Refunds
We want you to love what you ordered from Deluxxie. If something is not right, you can return most items within 30 days of delivery for a refund or an exchange.
How to start a return
Email trinitysky@deluxxie.com with your order number, the item you would like to return, and a short note about the reason. We reply within 1 to 2 business days with a Return Authorization number and the correct return address for your item.
Please do not send anything back before you have a Return Authorization number. Deluxxie sells both from our own inventory and through vetted supply partners, so returns go to different addresses depending on the item and we need to give you the right one. Parcels sent back without authorization may not be able to be processed.
Condition of returned items
- Items must be unworn, unwashed and undamaged, with all original tags still attached.
- Shoes must be tried on indoors only and returned in their original box.
- Please include your order number or a copy of the Return Authorization email in the parcel.
Items we cannot accept back
- Pierced jewelry and earrings, for hygiene reasons.
- Underwear, swimwear and bodysuits once the hygiene seal has been removed.
- Items clearly marked Final Sale on the product page.
- Gift cards.
Who pays return shipping
If you are returning an item because you changed your mind, or because of size or fit, you pay the return postage. We recommend a tracked service, because we cannot refund a parcel that never reaches us.
If an item is faulty, damaged in transit, or not what you ordered, Deluxxie covers the return cost. Send us photographs and we will provide a prepaid label or refund your postage.
Refunds
Once your return arrives and has been checked, we email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take a further 3 to 10 business days to show the money in your account.
Original shipping charges are refunded only where the return is our error or the item was faulty.
Exchanges
The fastest way to exchange for a different size or color is to return the original item for a refund and place a new order for the one you want.
Damaged, faulty or incorrect items
Contact us within 7 days of delivery at trinitysky@deluxxie.com with your order number and photographs of the item and its packaging. We will arrange a replacement or a full refund, including shipping, at no cost to you.
Cancelling an order
Email us as soon as possible. If your order has not yet been dispatched we will cancel it and refund you in full. Once it has shipped, please follow the returns process above.
Contact us
Deluxxie — a trading name of Digital Nexus Group LLC
472 Amherst Street, Unit 7859303
Nashua, NH 03063
United States
Email: trinitysky@deluxxie.com
Phone: +1 603 835 3560
Our customer care team answers emails Monday to Friday, 9am to 5pm Eastern Time.