Shipping policy
Shipping Policy
Deluxxie ships worldwide. Shipping costs are calculated at checkout based on your address and the items in your cart, and are always shown to you in full before you pay.
Order processing
Orders are processed Monday to Friday, excluding public holidays. Most orders leave us within 1 to 3 business days of payment. Orders placed over a weekend are processed on the next business day.
Deluxxie sells both from our own inventory and through vetted supply partners, so an order containing several items may arrive in more than one parcel and on different days. You are never charged extra for this, and you receive tracking for each parcel.
Delivery times
The estimates below run from the day your parcel is dispatched, not from the day you place the order.
- United States: 5 to 10 business days
- Canada and Europe: 8 to 16 business days
- Rest of the world: 10 to 21 business days
Delivery estimates are not guaranteed. Carrier delays, customs inspections, severe weather and peak shopping periods can add time. If your parcel is significantly late, email trinitysky@deluxxie.com and we will chase it with the carrier on your behalf.
Tracking
You receive a shipping confirmation email with a tracking number as soon as your order is dispatched. Tracking can take 24 to 48 hours to start updating.
Customs, duties and import taxes
Orders shipped outside the United States may attract import duties, taxes or customs handling fees on arrival. These are set by your own country, are not included in the price you pay at checkout, and are the responsibility of the recipient.
If a parcel is refused at customs, or returned to us because duties were not paid, we can refund the cost of the items less the outbound and return shipping.
Delivery addresses
Please check your address carefully before completing checkout. If you spot a mistake, email us immediately and we will correct it if the order has not yet shipped. We cannot change an address once a parcel has been dispatched.
Lost or damaged parcels
If tracking shows your parcel as delivered but you do not have it, please check with neighbours and around your building, then contact us within 7 days so we can open an investigation with the carrier.
If your order arrives damaged, email trinitysky@deluxxie.com with photographs of the item and its packaging within 7 days of delivery. We will replace it or refund you in full.
Returns
Please see our Refund Policy for how to return an item and who pays return postage.
Questions
Deluxxie — a trading name of Digital Nexus Group LLC
472 Amherst Street, Unit 7859303
Nashua, NH 03063
United States
Email: trinitysky@deluxxie.com
Phone: +1 603 835 3560